This does not affect your statutory rights as a consumer.

 

About Us

We are Astra Communications based in Northampton and are not just an online or mail order company but also have a showroom where you can come and purchase any of our products and get advice from any of our expert sales team.

 

Placing an order

The easiest way to place an order is to use this secure web site. However you may also ring or fax us your order. (Click here for contact details)

 

Security

None of our customers has ever reported fraudulent use of their credit or debit cards as a result of shopping at thunderpole.co.uk. The security of our site is very important to us. All transactions on this website are done on an SSL(secure socket layer) system using 128 bit encryption.

 

Your Right to Cancel

 

You have the right to cancel your order in writing within 8 days of receipt. Your refund will be made within 30 days of written cancellation. Goods should be returned to us at your expense, we reserve the right to make a deduction from any refund to allow for the cost of collecting the goods.

 

Returns

 

We must be notified of any fault within 7 days of receipt of the goods. If the customer rejects the faulty goods within 7 days then a full refund will be given, providing the goods are returned complete, in all original packaging and in a re-sellable condition.

 

After 7 days of receiving the goods they may be returned to us if found to be faulty. We will repair or replace any faulty goods at our discretion. If the fault is not found to be warranty then the customer must pay all handling/postage charges and any other charges for repairs that may be needed.

 

Warranty

 

All goods are covered by a 12 months warranty unless specifically stated otherwise.

Warranty provided is entirely separate and distinct from your statutory rights.

 

Warranty Void if:

 

1. The label or serial number is defaced or removed from the unit.

2. The product shows signs of damage in any way.

3. The product has been misused, damaged, modified or altered since the date of purchase.

4. There is evidence of tampering with the product.

5. There is evidence that the product has not been used in a proper manner during installation or use.

6. The product shows signs of excessive wear and tear.

 

Complaints

 

Astra Communications endeavours to provide the best service at all times to their customers however if you do wish to make a complaint you may e-mail us on sales@thunderpole.co.uk or write to us at; Astra Communications, 1 Hartburn Close, Crow Lane Ind Est. Northampton, NN3 9UE. We will respond to any complaints within 5 working days.

 

Delivery

 

Click here to read our Delivery Information.

 

Privacy Policy

 

Click here to read our privacy policy notice.